Funny, when I read this journal entry the first time, it was a couple hours before I was in a very similar situation. This lady called me and started asking me questions about something. First off, she had such an annoying voice, and a weird accent, so I couldn't understand anything she was saying, and I had to ask her to repeat herself. UGH. Then she's like telling me stuff I already know (which I used to have happen to me ALLL the time at this one job I had, which I hate. It's a waste of time, but for some reason people feel the need to tell you things you already know.) Back to my story, in the end, I did learn some stuff from this lady, but I was faster than her, and she couldn't keep up with me. Once I learned the steps, I just needed to be told what to look at and what it means. I hope this really applies to the rest of the journal.