Actually I should describe what's happening and Chris add to this if i'm wrong. the drive worked beautifully until suddenly it's giving "no disc in drive" or "unsupported file format" errors. We...

Maybe you should try uninstalling and reinstalling the drive you already have. Is your computer recognizing it?

i think so but it's not reading any discs whatsoever. Chris worked on it for like an hour last night. Not really fun.