dude, when i worked at that crappy place in hkt GOES, one of the kids from Cent actually made a simple VB ticketing system.... he smoked pot and was drunk most of the day and it actually worked...
man up and do it... 30 hrs + a week of testing and yes, even YOU could make a ticketing system. Call it the "MnJ inda Y2k" system(copy write pending).
There you go... i come up with the good ideas, YOU do them. SO DO YOUR JOB AND GET THINGS DONE.