Ticket/Asset Management System LOCKED
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Our department is fed up with our current system, TrackIt. I've had experience with Remedy, but that's way out of our price range.
We almost had an agreement with a company called Parature, but supposedly we did not have room for it in the budget. So we're thinking of maybe something that's free, or building something ourselves.
If anybody knows of any open source ticketing/asset management systems out there, that would be helpful. Possible something done in php? Preferably something free or at least really cheap? We just need something so that all of our techs can track tickets, and so that we can assign inventory to users. We also must be able to import our users in periodically via active directory.
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can someone please fix the musings for me, or tell me what i have to do. this is so frustrating that my musings don't work.
try it now, I might have it fixed.
crashes a lot? really? Never here. Only time is when the server updates I guess and the clients leave their computers on for days.
Audit trail... I see.
What about just using a simple access Database? it's open source . you write.. and you AUDITING abilities
ISSUES DB: http://office.microsoft.com/en-us/templates/TC012186931033.aspx
sweet. we use trackit. whats the problem with it?
doesn't keep an audit trail on anything and crashes a lot. those are the 2 main things
We use Remedy at Staples. I find it annoying, but better than MAS90 (which is what we had at my last job)
i like to make paper tickets, and walk them over to people who need to see them.
hey thanks for the call back last night buddy... you can NEVER ever say to me again about returning phone calls...
i'm sorry. i really do apologize. When you called i was running around like CRAZY with the magazines at the hall (we got 4 shipments at once, long story), then every single person in the hall had to ask me what i was doing on labor day, then i had to pack like a fiend
i'm going to call you when i'm sitting in the airport when my flight no doubt gets delayed.
check it.... dunno about pricing, but thats what im currently using, as far as functionality and configurability (is that a word?) its pretty sweet.
http://www.frontrange.com/ProductsSolutions/Detail.aspx?id=62
dude, when i worked at that crappy place in hkt GOES, one of the kids from Cent actually made a simple VB ticketing system.... he smoked pot and was drunk most of the day and it actually worked...
man up and do it... 30 hrs + a week of testing and yes, even YOU could make a ticketing system. Call it the "MnJ inda Y2k" system(copy write pending).
There you go... i come up with the good ideas, YOU do them. SO DO YOUR JOB AND GET THINGS DONE.
you took VB in school... make it yourself... lazy.
VB? i don't think that's quite what i'm looking to do and how bout YOU MAKE IT FOR ME!
oh gosh, throughout my entire school career, 13 years of public school and 3 years of college, VB was my MOST hated class ever. ugh! i HATED programming! HATED IT.